Where you exchange currency in Canada depends first on what you have: cash or money in a bank account. For USD-to-CAD and CAD-to-USD transfers, compare electronic exchange services. For banknotes, compare in-person cash services and check availability before visiting.
This guide explains the practical routes, what to ask before booking and how to use CanAm online across Canada or in person in Windsor.
Exchanging USD and CAD online
Online exchange is designed for eligible funds held in a bank account. It can suit US income, savings, business receipts or Canadian dollars set aside for a US payment.
- Confirm your source currency and the currency you want to receive.
- Ask whether your source and destination accounts are supported.
- Request the final CAD or USD payout and the expected delivery date.
- Review the written trade confirmation and follow the approved funding instructions.
Check the transfer route before booking if your USD is held at a US bank. The process may differ from funding with a USD account at a Canadian bank. Also ask about any sending, intermediary or receiving-bank charges.
Exchanging physical cash
If you hold US banknotes or need US cash for travel, you need a cash exchange service. Bank branches and currency exchange offices may provide it, subject to their account rules, inventory and opening hours.
Cash and online transfer quotes can differ. Tell the provider that you need banknotes, specify the amount and ask which denominations are available. For a larger order or a less common currency, call ahead rather than assuming it is in stock.
Where to exchange with CanAm
Online across Canada
CanAm supports electronic exchange across Canada. You can request a quote for selling USD to receive CAD or buying USD with CAD. Read how CanAm’s process works and call 1-844-915-5151 to confirm account eligibility, minimums and funding requirements for your transaction.
In person in Windsor
CanAm’s walk-in office is at 3854 Dougall Ave, Windsor, ON N9G 1X2. Call 519-915-5151 before travelling to confirm currency availability, identification and payment requirements, and current opening hours.
CanAm’s service-area pages do not mean there is a walk-in office in every listed city. Customers elsewhere in Canada can use the electronic service, subject to eligibility.
Choosing between a branch, exchange office and airport
Your existing bank can be a convenient option, especially when you need a small cash amount. A specialist is another quote to compare for cash or account-held funds. Airport and tourist counters may be useful when you have little time, but check the final payout before accepting their convenience.
There is no fixed cost ranking that applies to every amount and provider. For a like-for-like comparison, use the same amount, currency direction and service type. Our provider-selection guide explains the criteria in more detail.
Plan around delivery, not just the rate
Electronic transfers depend on verification, funding clearance, bank cut-offs, weekends and holidays. Confirm when the receiving account will have usable funds. For travel cash, leave time to order the currency and collect it during opening hours.
Do not send funds before checking the written quote and funding instructions. If you need USD for a fixed payment date, tell the provider your deadline when requesting the quote.
Frequently asked questions
Can I convert USD to CAD without visiting a branch?
Yes, eligible account-held USD can be converted electronically. CanAm supports customers across Canada; confirm the source account and funding method before booking.
Can I exchange cash through an online transfer?
Physical banknotes and bank-account funds use different services. If you have cash, ask about an in-person exchange rather than treating it as an electronic transfer.
Can I walk into a CanAm office outside Windsor?
CanAm’s physical walk-in location is in Windsor. Its service across the rest of Canada is electronic.
Arrange your USD or CAD exchange
Contact CanAm for a quote with your amount, funding method and deadline. For conversion calculations, see how to convert USD to CAD. For buying US dollars, read when to convert CAD to USD.
